Welcome to Assistly! These terms and conditions outline the rules and regulations for the use of our website and services.
1. Services Provided
We provide AI Virtual Assistant Systems, which may include but are not limited to:
Automation of lead responses. Email and SMS follow-ups. Appointment booking automation. CRM setup and integrations. Missed call text-back systems. Workflow optimization and monitoring. Services are provided remotely and are customized for each client based on their business needs.We do not provide legal, medical, financial, or compliance advice.
2. Eligibility
By using our services, you confirm that:
You are at least 18 years old. You have the authority to enter into this agreement. You are authorized to grant access to the business systems you connect.
3. Account Access & Permissions
To deliver our services, you may be required to grant permission-based access to third-party platforms such as:
Email providers, Scheduling tools, CRM platforms, Messaging services.
We never request passwords. All access is granted via secure authorization and can be revoked by you at any time.
You are responsible for maintaining control of your accounts.
4. Payments & Subscriptions Setup Fees
One-time setup fees are charged upfront and are non-refundable once work has begun.
Monthly Subscriptions:
Subscription fees are billed monthly via our payment processor.
You may upgrade, downgrade, or cancel your subscription at any time through the billing portal.
If payment fails or a subscription is canceled, services may be paused immediately.
5. Suspension or Termination of Service
We reserve the right to pause or terminate services if:
Payment is not received. Access permissions are removed. The service is used for unlawful, abusive, or prohibited activities.
Upon cancellation or termination:
All automations may be paused or disabled, No further actions will be performed on your behalf.
6. Client Responsibilities
You agree that:
All information you provide is accurate. You will comply with applicable laws (including messaging, email, and data regulations). You are responsible for obtaining consent from your customers where required. We are not responsible for how you use the systems once installed.
7. Third-Party Tools
Our services rely on third-party platforms (e.g., email providers, messaging services, automation tools).
We are not responsible for:
Third-party outages. Platform policy changes. Limitations or pricing changes imposed by third-party providers. Your use of those platforms is subject to their respective terms.
8. Intellectual Property
All materials, workflows, templates, and automation logic provided by us remain our intellectual property unless otherwise agreed.
You are granted a non-exclusive, non-transferable license to use the systems for your internal business operations.
You may not resell, redistribute, or copy our systems without written permission.
9. Disclaimer of Results
While our systems and services are designed to enhance operational efficiency, response times, and workflow optimization, we do not guarantee specific financial results, revenue growth, booking volume, or business outcomes. Actual results may vary and depend on multiple factors beyond our control, including market conditions, client implementation, and operational practices.
10. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by you in the last 30 days.
11. Confidentiality
We treat all client data as confidential and will not disclose it to third parties except as required to deliver services or by law.
Modifications
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of (Your State/Country), without regard to conflict of law principles.